Frequently Asked Questions

Where are you located?

We are based in Youngstown, Ohio. Our company is 100% Made in America, Made in Ohio. We can travel for meetings, if absolutely necessary, within a 50 mile radius. Time and travel expenses may apply.

What is your hourly rate?

Unlike the vast majority of designers, we believe in rate transparency. Our maximum hourly rate is currently $42 per hour. While that might sound like allot, it’s actually MUCH cheaper than most designers and developers and is astronomically cheaper than nearly all agencies. We often offer impressive discounts on our hourly rate for new clients and previous clients or long term clients will always receive a discount as a reward for their business . Additionally, we offer discounts for non-profit’s and charitable organizations and even do pro-bono work from time to time. We are always happy to work within most client’s budgetary needs. Please contact us with any questions.

What is your turnaround time?

Our turn around time fits within industry standards and depends on a number of factors. If all goes well, we’ll have your project completed relatively quickly. To ensure the fastest completion time, please ensure that your respond to any emails, requests or needed authorizations in a timely fashion.

Can I hire you on a temporary or long term basis?

Of course! The vast majority of my clientele have been long term clients. I am happy to work a set number of hours per week or month exclusively with you or your company. Long term clients receive priority support and scheduling. Best of all, as a contractor, I take care of all the boring tax stuff. All work is done on a 1099 basis. Additionally I will not exceed a commitment of 50 hours per week for all clients combined, ensuring I am able to properly focus on your work. Please contact us to discuss your specific needs.

Do you work Pro Bono?

Yes, we can take on a limited amount of Pro-bono work, depending on some circumstances. In addition, we are happy to provide a 40% discount on our hourly rate to most non-profits or philanthropical organizations. We will not work with any organization which is discriminatory, inflammatory or divisive.

What are your ethics?

No offshoring, ever.
We always try to hire and source locally.
We will NEVER hire someone outside of the United States. While we very rarely must work with the developers of certain software/plugins/hosting, we always try to work with companies or software developers within the US when possible, if there is a comparable service or product.
We never pay subcontractors less than $20 per hour.
We are happy to work with anyone, anywhere, but, we will not work on projects which are pornographic, illegal, that contain or promote hate speech, or are predatory or suspicious (like scams, pyramid schemes, etc).
We provide pro-bono and discount services for charitable organizations.
We always do our best to address any client concerns, whatever they may be.

How long do your discounts & promotions last?

For flat fee packages, any discounts cover the entire commissioned project. For hourly billing or invoiced projects, the discount will last for the first 3 months of our working relationship, or the first three invoices, whichever comes first. Some discounts may specify a longer discount term, such as one year, and the specific terms on that offer will be detailed in the offer’s description. If you have any questions about this, please contact us.

If we are working on an hourly billing basis, please contact us if your discount is about to expire and you need further assistance with billing rates. We do offer an automatic 25% discount on hourly rates to long term clients that is good for the life of our working relationship. Hourly rates are currently guaranteed not to rise above $45 per hour until 2027.

How Do We Get Started?

Contact us for a free consultation and estimate.  Once you have approved our ideas or project plan, we will ask for a deposit.  This deposit is 25-50% of the initial project, depending on length and may be 100% for small projects under 15 hours.  If you’d like us to work with you on a long term basis, this deposit will equal roughly the estimate equivalent of one biweekly invoice. Your deposit is non-refundable but should you change your mind about the project, it can be transferred into “credit” for the first six months after payment.  Then, it can be used for any of our services you might need.  After the deposit has been received we will begin work on the project.  From then on it depends on the type of work we are doing and will be explained to you in the consultation process.

Have a question which isn’t answered above? Let us know today! We’ll get back to you ASAP and might even add your question to the FAQ!

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